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Veterinary Client Care Specialist

1 month ago


Hiawatha, Iowa, United States Veterinary Practice Partners Full time
About the Role

We are seeking a compassionate and detail-oriented Client Care Specialist to join our team at Veterinary Practice Partners. As a key member of our support staff, you will play a vital role in ensuring a positive experience for our clients and their pets.

Responsibilities
  • Greet clients and their pets, completing the appointment sign-in process, and escorting them to the exam room.
  • Assist with check-out, including processing payments and setting future appointments.
  • Answer phone calls from clients, responding to their inquiries and requests.
  • Make outbound calls to remind clients of upcoming appointments and schedule follow-up visits.
  • Assist with maintaining a clean and organized hospital environment.
Requirements
  • Strong client education and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Dependability and punctuality are essential.
What We Offer
  • Competitive hourly wage.
  • Medical, dental, and vision benefits.
  • Paid time off for full-time employees.
  • 401(k) plan.
  • Great pet discounts.
About Us

Veterinary Practice Partners is a progressive veterinary practice dedicated to providing exceptional care to our patients and their owners. We are committed to creating a positive and inclusive work environment for our team members.