Senior Vice President of Services Excellence
3 days ago
Senior Vice President of Services Excellence
Job Description
The Talent Source Inc is seeking an exceptional Senior Vice President of Services Excellence to lead the transformation of its software services business. As a member of the executive leadership team, you will develop and execute corporate strategic initiatives that drive performance excellence, operational efficiency, staff empowerment, and customer satisfaction and retention.
Key Responsibilities:
• Develop and implement strategic plans to drive business growth, improve operational efficiency, and increase customer satisfaction.
• Collaborate with cross-functional teams to ensure successful execution of revenue-generating strategies and customer success initiatives.
• Analyze data to inform decision-making and drive business outcomes, including profitability, consulting contribution, margin, customer engagement experience, and revenue optimization.
• Lead or support critical special projects, such as pre & post acquisition integrations, transformative initiatives, and strategic partnerships.
• Identify opportunities to streamline processes, improve workflow efficiency, and enhance overall operations within the CSE organization.
• Provide strategic advice to the executive leadership team on a range of strategic and operational matters.
• Build strong relationships with key internal and external stakeholders to drive customer success and CSE alignment.
• Participate fully in the CSE Leadership team to develop CSE-wide strategies and initiatives to continuously improve service levels, process controls, and employee engagement.
Requirements:
• 15+ years' experience as results-driven Professional Services Leader, with a minimum of 10 years driving results across large (>1B) Software Services organization.
• Strong analytical, problem-solving, and project management skills.
• Exceptional communication and presentation abilities, both written and verbal.
• A people-focused leader with demonstrated ability to manage and build collaborative teams, develop people, and link performance to high-growth business objectives.
• Proven ability to craft and articulate services value propositions tailored to customer needs.
• History of success managing consulting or professional services teams.
• Exceptional strategically focused problem-solving skills, while under pressure.
• Ability to engage and influence people cross-functionally across the organization.
• Must be comfortable engaging across all levels of Fortune 500 customer organizations.
• Education: Bachelor's or Master's degree or equivalent work experience.
Estimated Salary: $220,000 - $280,000 per year,
Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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