Senior Customer Service Manager

2 days ago


Grand Rapids, Michigan, United States APPS Paramedical Services Full time

At APPS Paramedical Services, we are seeking a Senior Customer Service Manager to join our team in Grand Rapids, MI. This is a full-time opportunity with an estimated annual salary of $70,000 - $90,000 depending on experience.

Job Description

The Senior Customer Service Manager will be responsible for managing inbound phone calls and delivering outstanding customer service to our clients. The ideal candidate will have 3-5 years of experience as a senior customer service representative and possess excellent communication skills.

  • Manage inbound calls and deliver exceptional customer service to our clients.
  • Review submitted documents for accuracy and completeness.
  • Oversight of office supplies and equipment to ensure proper maintenance and repairs.
  • Coordinate maintenance services to maintain a clean, safe, and functional office environment.
  • Address and resolve office-related issues promptly and efficiently.
  • Manage office budgets, track expenses, and report on financial performance.
  • Coordinate and schedule exams.
  • Maintain office records and files, adhering to company policies and regulations.

We offer a dynamic work environment and opportunities for growth and development. If you are a detail-oriented professional with a passion for customer service, we encourage you to apply.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 3-5 years of experience as a senior customer service representative.
  • Strong interpersonal skills to engage positively with employees and clients.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office and other office software.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail to ensure tasks are completed thoroughly and correctly.
About APPS Paramedical Services

APPS Paramedical Services is a leading provider of paramedical exams across Western Michigan. We partner with national insurance companies to provide them with medical data used in their underwriting process. Our team of skilled medical professionals enjoys the flexibility of working from home and values the compensation they receive for their contracted medical services.



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