Customer Service Ambassador

3 days ago


Grand Rapids, Michigan, United States Sunrise Senior Living Full time
About Us

Sunrise Senior Living is a leading provider of senior care services, championing quality of life for seniors and their families. Our commitment to delivering high-quality care with a personal touch has earned us recognition as a Great Place to Work.

Job Summary

We are seeking a skilled Customer Service Ambassador to join our team. As a key member of our community, you will be responsible for providing exceptional hospitality to residents, family members, and visitors. This role requires excellent communication skills, a warm smile, and a passion for delivering outstanding customer service.

Responsibilities:
  • Greet and welcome visitors, residents, and family members in a friendly and professional manner.
  • Manage internal and external calls, taking messages and communicating information as needed.
  • Provide community information and support marketing efforts.
  • Monitor the Bistro area, ensuring refreshments, music, and cleanliness meet our high standards.
  • Perform general administrative duties and maintain accurate records.
Requirements:
  • A high school diploma or equivalent is required.
  • Proven experience in a customer service role, demonstrating excellent communication, organizational, and problem-solving skills.
  • Good judgment, decision-making skills, and proficiency in computer applications, including Microsoft Outlook, Word, and Excel.
Benefits:
  • Competitive salary: $40,000 - $50,000 per year.
  • Medical, dental, vision, life, and disability insurance plans.
  • Retirement savings plans, including 401(k) matching.
  • Employee assistance program and discount program.
  • Paid time off (PTO), sick time, and holiday pay.
  • Daily pay option available in the US.
  • Tuition reimbursement and other compensation opportunities.
Why Join Us?

At Sunrise Senior Living, we believe that our employees are our greatest resource. We offer a supportive work environment, opportunities for growth and development, and a chance to make a meaningful difference in the lives of our residents and their families.



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