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Restaurant Operations Supervisor
2 months ago
Support the General Manager in overseeing all aspects of a Papa John's restaurant to guarantee exceptional quality products and customer service, ensuring the restaurant's financial success. This is achieved by being a collaborative leader, making informed decisions, and fostering pride and accountability among team members. Additional responsibilities encompass managing operations, including the implementation of all company policies, procedures, programs, and systems. Ensure adherence to all federal, state, and local regulations and ethical business practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Deliver high-quality products to customers by ensuring each item meets Papa John's standards and accurately reflects the customer's order. Address customer concerns or issues in a professional and timely manner. Gather customer feedback, share insights with the team, and utilize feedback to enhance restaurant operations and cultivate brand loyalty. Communicate, train, and promote quality standards to team members using all available resources, including the Operations Manual and Team Member Handbook.Actively recruit team members focused on customer service, maintain appropriate staffing levels based on projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and communicate necessary actions, including termination if required. Foster a quality and customer-centric team atmosphere that promotes teamwork, energy, and enjoyment.Oversee sales targets against budget and previous year’s performance by providing prompt and friendly customer service; enhance check averages through team member product training and sales execution. Pursue additional sales through both traditional and innovative methods by executing creative local restaurant marketing and establishing a positive community presence.Manage profit objectives by adhering to budget and previous year’s performance; ensure food, labor, and other controllable costs remain within budget, and address any deviations by effectively utilizing the PROFIT System and other tools. Carry out administrative and cash management responsibilities. Plan and manage adequate inventory levels using the restaurant's computerized inventory system and other resources to meet sales demands and minimize losses. Safeguard the company's assets by ensuring the restaurant is clean, fully equipped, and that all equipment operates correctly, while also ensuring compliance with safety and security standards at all times.
POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPETENCIES are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.Attention to Detail: Adheres to established guidelines and procedures to ensure accuracy; manages work effectively despite tight deadlines; focuses on routine work details and maintains an organized system of records; remains alert and aware of surroundings while carefully monitoring technical equipment or processes.Customer Focused: Dedicated to meeting the needs and expectations of both internal and external customers; builds and maintains a loyal customer base; delivers a high level of customer service; continually seeks ways to enhance customer satisfaction (i.e., through customer feedback).Developing Others: Guides and motivates team members; provides timely and specific feedback; adjusts coaching style to meet individual needs; assesses strengths and development needs of team members and offers growth opportunities.Flexibility: Adapts and modifies actions when necessary; transitions effectively between tasks; handles unresolved situations, frequent changes, delays, or unexpected events well; maintains focus on objectives amidst shifting priorities.Initiative: Takes proactive measures; addresses issues or opportunities independently; concentrates on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a positive attitude.Managing Execution: Handles multiple projects and effectively prioritizes tasks, responsibilities, and goals; utilizes goals to guide actions and creates detailed action plans; organizes and schedules personnel and tasks; employs resources efficiently to achieve goals.Teamwork: Collaborates effectively with others to achieve business goals and objectives; seeks input from others; supports team decisions; contributes to the team's overall efforts.
FUNCTIONAL SKILLSCash management skillsBasic accounting skills, including invoice reconciliation and debit and credit review.
EDUCATION and/or EXPERIENCEHigh School diploma or GEDProven and stable employment history with supervisory experience.
PHYSICAL DEMANDS. While performing the duties of this job, the team member is required to use hands repetitively, stand for extended periods, walk, grasp firmly and lightly with hands, and use fine motor skills.
