Restaurant Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at JO Restaurant Group. As a key member of our management team, you will be responsible for overseeing the front of house operations, ensuring exceptional guest service, and driving sales growth.
Key Responsibilities:
- Guest Service:
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Cash Handling and Reconciliation:
- Assist in cash control and other receipts for the shift by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Team Management:
- Supervise and participate in dining area cleaning activities.
- Investigate complaints regarding food quality, service, or accommodations and report to management.
- Observe workers and work procedures to ensure quality standards and service and provide assistance to the management team for completion of disciplinary write-ups.
- Operations:
- Be knowledgeable of restaurant policies regarding personnel.
- Perform some food preparation or service tasks such as packaging items, clearing tables, and serving food and drinks when necessary.
- Attend all scheduled employee meetings and offer suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operations of the restaurant.
- Fills-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Additional Responsibilities:
- Greet and seat guests, and present menus and wine lists.
- Take reservations.
- Present bills and accept payments.
Requirements:
- Minimum 2 years of experience in the restaurant industry.
- Minimum 1 year of leadership experience.
- Outgoing, pleasant personality, and a desire to please guests.
- Ability to lift 30 pounds and stand for at least 8 hours.
- Ability to work in a team environment.
- Must have reliable transportation.
Benefits:
- 401K with employer match.
- Competitive health insurance benefits (medical, dental, and vision) available to members averaging only 24 hours per week.
- HSA option available.
- Supplemental insurance policies through AFLAC available.
- Paid vacation, sick time, and holidays.
- Employee discount on food.
Hourly Rate - $18.00
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