Patient Financial Advocate

2 weeks ago


Cleveland, Ohio, United States Cleveland Clinic Full time
Job Title: Patient Financial Advocate

Cleveland Clinic is seeking a Patient Financial Advocate to join our team at the Independence Family Health Center. As a Patient Financial Advocate, you will play a critical role in ensuring that patients receive the financial support they need to access our world-class healthcare services.

Key Responsibilities:
  • Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
  • Contact insurance carriers or other sources and act as an advocate for the patient.
  • Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.
  • Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
  • Update and correct documents in appropriate computer systems.
Requirements:
  • High school diploma or GED.
  • Three years of experience in a customer-facing role within person or phone contact.
  • OR Associate's degree may substitute for up to one year of the stated experience.
  • OR Bachelor's degree may substitute for up to two years of stated experience.
Preferred Qualifications:
  • Associate's Degree or Bachelor's degree.
Physical Requirements:
  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
  • Follows standard precautions using personal protective equipment as required.

Cleveland Clinic is an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities. Salaries may be shown on independent job search websites and reflect various market averages. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.


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