Care Coordinator

3 weeks ago


Cleveland, Ohio, United States Tuesday Health Full time
Care Coordinator Job Description

Tuesday Health is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in facilitating conversations and collaboration between interdisciplinary care teams, including complex care navigators, health plan care managers, primary care providers, and specialists.

Key Responsibilities:

  • Support scheduling for Complex Care Navigators
  • Make patient reminder calls
  • Facilitate collaboration with health plan care managers
  • Ensure proper documentation of all patient contacts
  • Support outreach and navigation teams with operational and non-clinical tasks
  • Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
  • Identify and request necessary patient documentation from patients and community providers

Requirements:

  • High School Diploma / GED (or higher)
  • Experience with escalated customer service issue resolution
  • Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if))
  • Phone/Fax system experience
  • EMR experience

Preferred Qualifications:

  • Associates Degree or higher
  • Typing speed of 40+ WPM
  • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

What We Offer:

  • Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
  • Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
  • Remote work with multiple onsite sessions each year to maximize collaboration and team building
  • A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way


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