Corporate Case Resolution Specialist

5 days ago


Englewood, Colorado, United States DISH Full time

Job Summary

We are seeking a highly skilled Corporate Case Resolution Specialist to join our team at DISH Network. As a key member of our customer advocacy team, you will be responsible for resolving highly escalated customer issues in a timely and professional manner.

Key Responsibilities

  • Resolve customer complaints and concerns through effective communication and problem-solving skills
  • Collaborate with internal departments to investigate complaints and identify opportunities for process improvement
  • Develop and implement solutions to reduce customer escalations and improve overall customer satisfaction
  • Work closely with customers to understand their needs and provide personalized solutions

Requirements

  • Bachelor's degree or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and critical thinking skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About DISH Network

DISH Network is a leading provider of satellite television and broadband services. We are committed to delivering exceptional customer experiences and innovative solutions to our customers.



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