Corporate Case Resolution Specialist
4 weeks ago
DISH Network L.L.C is seeking a highly skilled Corporate Case Resolution Specialist to join our team. As a key member of our customer service department, you will be responsible for resolving highly escalated customer issues in a timely and professional manner.
This is a challenging and rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities- Contacting customers by phone or written correspondence to resolve their issues
- Maintaining departmental service levels and resolving all customer concerns in a timely manner
- Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations
- Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted
- Working with internal departments to investigate complaints that are received to ensure we're not only resolving the escalation but preventing future escalations
- A bachelor's degree (preferred but not required) or two years of customer service experience
- The ability to multi-task, be organized, and be a self-starter, demonstrating excellent project management skills
- The ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and demonstrate a sense of urgency
- The ability to draft professional customer letters and emails
- The ability to problem-solve difficult customer complaints
- The ability to interact with internal departments, upper management, and other groups in order to identify long-term solutions
$20.72/Hour - $29.61/Hour
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan.
All benefits can be viewed here: DISH Benefits.
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