Client Support Specialist

2 weeks ago


Birmingham Alabama, United States Daxko Full time
Job Overview


Are you equipped to provide an exceptional customer experience? Is your enthusiasm for Customer Support unmatched? Daxko's Client Support Team is in search of a dedicated individual to enhance our software and engagement solutions.

We seek a candidate who embodies personality and adaptability, capable of taking initiative, managing collaborative projects, and fostering enduring client relationships.

Do you believe you can meet these expectations?



Key Responsibilities:


As a Client Support Specialist, you will serve as a vital link, delivering product and service information while effectively resolving any challenges that our customer accounts may encounter with precision and promptness.


Your role will include:


- Establishing, nurturing, and maintaining strong relationships with clients
- Addressing product inquiries and clarifying technical concepts for a non-technical audience through various communication channels
- Assisting customers in maximizing the use of our software by offering best-practice consulting and product training
- Investigating and diagnosing system issues through thorough research and testing
- Identifying intricate problems and gathering information to formulate and assess options for effective solutions
- Communicating efficiently with personnel at all organizational levels
- Staying informed about and adhering to updated policies and standard operating procedures
- Taking initiative and innovating to ensure the success of our customers and Daxko
- Achieving weekly, monthly, and quarterly performance targets
- Participating in and/or leading team training sessions and professional development opportunities to become a product expert



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