Client Support Specialist
1 week ago
Overview:
Lutron is in search of a proactive customer-focused individual to join the US Customer Service team as a Client Support Specialist.
As a vital member of our Customer Service team, you will represent our company and be entrusted to use sound judgement to deliver outstanding customer support.
We seek self-motivated individuals eager to enhance and refine their customer service abilities through meaningful interactions with clients.Responsibilities:
Your role will include:
Acting as the primary contact for our clients, ensuring a seamless customer experience for all inquiries
Collaborating with various departments to resolve issues promptly
Employing your analytical skills to devise innovative solutions to business challenges
Taking the initiative to broaden your understanding of our products and different facets of our operations
Your impact:
Your commitment to excellence and ability to articulate complex matters clearly will leave each client feeling valued and supported
You will play a crucial role in fostering relationships with new clients while maintaining connections with existing ones
Your efforts will contribute to the growth of our company by enhancing customer loyalty and promoting new product sales
You will help sustain our reputation as an industry leader through your exceptional communication, product expertise, and problem-solving capabilities
Qualifications:
To be considered, you should have:
A High School Technical degree (any field) or a Bachelor's degree in progress or completed
A minimum of 2 years of experience in a customer-facing role
Fluency in English
Must be located within a reasonable commuting distance to accommodate an in-office schedule
Benefits:
Competitive and comprehensive benefits package
Opportunities for career advancement through hands-on learning, interactive training, shadowing, and mentoring
Exposure to various aspects of our business from engineering to production to sales and beyond
Lutron Electronics' status as a global leader in innovative lighting control and shading solutions has facilitated consistent growth.
Our organization has established a reputation for unparalleled quality, a diverse range of technologies and product offerings, and a strong commitment to serving our global clientele.
This commitment has enabled the company to invest in new technologies and services, expand our technical capabilities and global reach, and attract and retain top talent.
Advance your career with Lutron, where you will benefit from competitive compensation and benefits while exploring numerous opportunities for ongoing growth and education.
Make a meaningful impact every day in our dynamic, people-oriented, technology-driven environment.Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
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