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Account Manager
2 months ago
We are seeking a highly skilled and experienced Account Manager to join our team at Assurant. As an Account Manager, you will be responsible for managing multiple client relationships and implementations, building and maintaining positive relationships with clients, counterparts, and internal support teams.
Key Responsibilities- Manage day-to-day relationships and onboarding with assigned and new clients.
- Develop and maintain positive relationships with key contacts within client organizations at various levels.
- Support the introduction and implementation of opportunities that advance strategic solutions within the client.
- Develop recommendations based on program performance through financial analysis, report any challenges, and provide solutions and alternative recommendations to the client and leadership.
- Partner with the Operations team and other internal stakeholders to oversee the execution and implementation of new client installs and strategic priorities.
- Identify, present, and manage the implementation of new business opportunities and program enhancements for revenue growth and retention.
- Monitor overall Operational service level agreements (SLAs) and work with operation teams to maintain contractual SLA performance.
- Prepare and conduct business reviews by coordinating, creating, and verifying all documentation and all other participation and logistical arrangements.
- Advocate and manage change requirements for clients as specified by Assurant and the various supporting functional teams to comply with all business guidelines, state compliance, and governed statutes.
- Collaborate with Sales, Legal, Product Management, and Executive Leadership in the contracting and renewing of contracts with the assigned clients.
- A minimum of 3 years of experience in client Account Management and Development.
- Experienced in supporting competing priorities and creating solutions to client escalations.
- Bachelor's degree or equivalent work experience.
- P&C Insurance experience is highly preferred.
- Experienced working effectively with a wide variety of company functions and individuals.
- Perform work responsibilities promptly and in a fast-paced, high-volume work environment.
- Led and managed the coordination of large groups to drive results.
- Maintain confidentiality when required to ensure access to and use of specific company and employee information is limited as required by Assurant management.
- You will be expected to travel up to 10%.
