Production Support Engineer

1 day ago


Pittsburgh, Pennsylvania, United States Ascendion Full time
About Ascendion

Ascendion is a leading digital engineering solutions company that empowers businesses to transform and grow through innovative software platforms and products. Our team of experts delivers cutting-edge solutions that drive customer engagement and employee experience.

Job Title: Production Support Engineer

This role is responsible for providing technical support to resolve issues within multiple components of critical business systems. The ideal candidate will have a strong understanding of database systems, troubleshooting skills, and the ability to work independently and directly with clients.

Key Responsibilities:
  • Analyze and troubleshoot issues related to application functionality, performance, and availability
  • Collaborate with development teams to identify root cause and provide solutions to recurring issues
  • Ensure that all incidents are tracked and resolved within agreed-upon SLAs
  • Monitor system performance and identify potential issues before they impact the production environment
  • Develop and maintain documentation for support processes and procedures
  • Participate in on-call rotation and provide support during non-business hours
Requirements:
  • 5-6 years of experience in a similar role
  • Strong working experience in Support Incidents and Bug fixes
  • High-level understanding of different database systems like Oracle, SQL Server
  • Good troubleshooting skills and ability to work independently and directly with clients
  • Basic understanding of AWS or AZURE based cloud experience
  • Good communication and presentation skills
  • Nice-to-Have Skills: Retail domain experience, Previous experience in Java Support based projects, Strong knowledge of Core Java, Spring boot framework, and Spring Batch
Location:

Pittsburgh, PA (Hybrid)

Salary Range:

The salary for this position is between $100,000 annually, depending on factors such as geography, skill, education, experience, and other qualifications of the successful candidate.

Benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Long-term disability insurance
  • Short-term disability insurance
  • 5 personal days accrued each calendar year
  • 10-15 days of paid vacation time
  • 6 paid holidays and 1 floating holiday per calendar year
  • Ascendion Learning Management System

Ascendion is committed to creating a culture of innovation, collaboration, and growth. If you're passionate about technology and want to make a difference, we encourage you to apply.


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