Production Support Engineer
1 day ago
Ascendion is a leading digital engineering solutions company that empowers businesses to transform and grow through innovative software platforms and products. Our team of experts delivers cutting-edge solutions that drive customer engagement and employee experience.
Job Title: Production Support EngineerThis role is responsible for providing technical support to resolve issues within multiple components of critical business systems. The ideal candidate will have a strong understanding of database systems, troubleshooting skills, and the ability to work independently and directly with clients.
Key Responsibilities:- Analyze and troubleshoot issues related to application functionality, performance, and availability
- Collaborate with development teams to identify root cause and provide solutions to recurring issues
- Ensure that all incidents are tracked and resolved within agreed-upon SLAs
- Monitor system performance and identify potential issues before they impact the production environment
- Develop and maintain documentation for support processes and procedures
- Participate in on-call rotation and provide support during non-business hours
- 5-6 years of experience in a similar role
- Strong working experience in Support Incidents and Bug fixes
- High-level understanding of different database systems like Oracle, SQL Server
- Good troubleshooting skills and ability to work independently and directly with clients
- Basic understanding of AWS or AZURE based cloud experience
- Good communication and presentation skills
- Nice-to-Have Skills: Retail domain experience, Previous experience in Java Support based projects, Strong knowledge of Core Java, Spring boot framework, and Spring Batch
Pittsburgh, PA (Hybrid)
Salary Range:The salary for this position is between $100,000 annually, depending on factors such as geography, skill, education, experience, and other qualifications of the successful candidate.
Benefits:- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Long-term disability insurance
- Short-term disability insurance
- 5 personal days accrued each calendar year
- 10-15 days of paid vacation time
- 6 paid holidays and 1 floating holiday per calendar year
- Ascendion Learning Management System
Ascendion is committed to creating a culture of innovation, collaboration, and growth. If you're passionate about technology and want to make a difference, we encourage you to apply.
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