Senior .NET Support Engineer

1 day ago


Pittsburgh, Pennsylvania, United States Ascendion Full time
About Ascendion

Ascendion is a leading digital engineering solutions company that delivers innovative software platforms and products to drive growth and customer engagement. Our team of experts provides end-to-end solutions for enterprise clients, leveraging cutting-edge technologies to transform their businesses.

Job Title: .NET Support Engineer

As a .NET Support Engineer at Ascendion, you will be responsible for providing technical support to resolve issues within critical business systems. You will work closely with development teams to identify root causes and provide solutions to recurring issues.

Key Responsibilities:
  • Provide technical support for .NET applications and infrastructure in a production environment.
  • Analyze, troubleshoot, and resolve issues related to application functionality, performance, and availability.
  • Collaborate with development teams to identify root cause and provide solutions to recurring issues.
  • Ensure that all incidents are tracked and resolved within agreed-upon SLAs.
  • Monitor system performance and identify potential issues before they impact the production environment.
  • Develop and maintain documentation for support processes and procedures.
  • Participate in on-call rotation and provide support during non-business hours.
Requirements:
  • 4-7 years of experience in .NET development and support.
  • Strong .NET skills with good hands-on experience in .NET Core and Web API.
  • Strong working experience in Production Support Incidents and Bug fixes.
  • High-level understanding of different database systems like Oracle, SQL Server.
  • Good troubleshooting skills and ability to work independently and directly with the client.
  • Basic understanding of AWS or AZURE-based cloud experience.
  • Good communication and presentation skills.
What We Offer:

Ascendion offers a competitive salary range of $110,000 annually, subject to applicable eligibility requirements. We also provide a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, long-term disability insurance, short-term disability insurance, and paid time off benefits.

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.



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