Swim School Operations Director

2 months ago


Matthews, North Carolina, United States Aqua-Tots Swim School Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to lead our swim school operations. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operation of our facility, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Customer Service and Sales: Ensure all staff adhere to our core values during interactions with customers, maintain high customer engagement, and ensure overall customer satisfaction.
  • Human Resources: Lead staff management, including hiring, training, mentoring, assessing, and scheduling of all staff.
  • Facility Management: Ensure the interior and exterior of the facility meet our brand standards, maintain pool and facility safety, and review incident reports.
  • Financial/Accounting: Build, manage, and adhere to the school budget, process payroll, and adhere to franchise accounting procedures.
  • Marketing: Implement grassroots, local, and franchise-level marketing campaigns, and work with local marketing agencies to execute marketing strategies.
Requirements:
  • Education: High School Graduate or GED equivalent, Bachelor's Degree preferred.
  • Experience: At least 18 years of age, valid driver's license, and 2 years of management experience preferred.
  • Skills: Strong hospitality skills, capable of developing others, influences by example, pays attention to detail, team building, and communicates effectively.
Preferred Qualifications:
  • Operations experience: Oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility.
  • Leadership experience: Developing, coaching, redirecting, and motivating a team.

We offer a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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