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Shelter Case Management Assistant Supervisor

2 months ago

Concord, Massachusetts, United States Making Opportunity Count Inc Full time
About Us: Making Opportunity Count is a non-profit human services organization dedicated to fostering positive change and improving the lives of individuals and families in Central Massachusetts. Our mission is to promote community development, deliver essential services, and enhance holistic well-being. Our passionate team is committed to making a meaningful impact. To learn more, please visit our website.

We provide exceptional benefits designed to enhance your work-life balance and overall job satisfaction:

  • Health, Dental, and Vision Insurance
  • Company Paid Life Insurance and Long Term Disability
  • Flexible Spending Account
  • 13 Paid Vacation Days
  • 12 Paid Sick Days
  • 13 Paid Holidays
  • Hybrid Work Opportunities
  • Student Loan Forgiveness Assistance
  • Tuition Remission
  • Pet Insurance
  • Employee Discounts
  • Professional Development Opportunities
  • Immediate 403b Employer Contribution, 100% Vesting on Day One

About This Role:

The Shelter Case Management Assistant Supervisor plays a vital role in supporting the case management and client services across various shelters in North Central Massachusetts. This position ensures a consistent presence for families residing in the shelter, addressing their needs effectively. Collaborating closely with the Shelter Manager and under the guidance of the Director of Shelter Case Management, the Assistant Supervisor provides professional oversight, guidance, and support to the case management team, ensuring families receive high-quality services while adhering to program compliance.

Key Responsibilities:

  • Serve as an onsite resource for families in the shelter, assisting case managers in establishing goals to achieve successful placements.
  • Monitor case management activities to ensure adherence to the EOHLC Shelter Scope of Services.
  • Enforce shelter rules and ensure compliance among all residents.
  • Facilitate the assignment of case managers to new families entering the shelter and address immediate needs.
  • Maintain accurate records, spreadsheets, and reports related to case management.
  • Document and track the progress of case managers towards rehousing objectives.
  • Ensure proper documentation and communication regarding transportation utilized by residents.
  • Respond to crises with support from the Shelter Manager and/or the Director of Shelter Operations and Director of Shelter Case Management.
  • Provide supervision and accountability for case management staff.
  • Participate in all required EOHLC meetings and training sessions as directed by the Director of Shelter Case Management.
  • Perform additional duties as assigned by the Shelter Manager and Director of Shelter Case Management.

Qualifications:

  • High school diploma, GED, or equivalent.
  • 5 years of experience in the human services sector.
  • 2 years of experience within the State's Family Emergency Assistance Shelter Program funded by EOHLC.
  • Training in CPR and First Aid.
  • Demonstrated compassion and understanding of the needs of homeless families.
  • Strong communication skills with the ability to set limits in a supportive manner.
  • Creative problem-solving skills and the ability to respond calmly to crises.
  • Professional demeanor at all times.
  • Excellent organizational skills.
  • Experience in shelter operations, housing stabilization, clinical services, and trauma-informed care.
  • Experience in developing culturally and linguistically diverse programs for individuals and families from various backgrounds.
  • Commitment to Diversity, Equity, and Inclusion (DEI) and the ability to lead cultural competency initiatives sustainably.
  • Preferred bilingual or multilingual abilities.
  • Adaptability in managing conflicts and shifting priorities.

Work Authorization:

  • Must possess unrestricted work authorization to work in the United States.
  • Must be at least 18 years old.

At Making Opportunity Count, we value our culture and are committed to creating a workplace where everyone feels valued and empowered. This commitment is reflected in:

  • Our Non-Profit Environment: Our values-driven atmosphere focuses on making a meaningful impact in our community, fostering a uniquely supportive culture.
  • Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity by embracing various perspectives and ensuring equitable opportunities for all employees.
  • Career Advancement: We prioritize our employees' growth by offering comprehensive training programs, mentorship, and advancement opportunities to help them achieve their career aspirations.

We believe in the potential of individuals and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if they do not meet every listed requirement. Your unique experiences and perspectives contribute to shaping the future of Making Opportunity Count.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We strongly encourage people of color, members of Tribal Nations and Native communities, LGBTQ-identified individuals, gender-nonconforming individuals, people with disabilities, veterans, and those who speak a language in addition to English to apply.

Compensation Details: $29-$31 Hourly Wage