Help Desk Professional

5 days ago


Fort Lauderdale, Florida, United States Pridestaff - Plantation, FL Full time

About the Role:

We are looking for a dedicated Help Desk Professional to join our team at Pridestaff - Plantation, FL. As a key point of contact for our clients, you will be responsible for providing exceptional customer service and support. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone and email
  • Assist customers with product-related queries and concerns
  • Provide effective solutions or alternatives to customer requests
  • Maintain accurate records of customer interactions, transactions, comments, and complaints

Requirements:

  • Previous customer support experience required
  • Excellent communication and problem-solving skills
  • Ability to learn new software quickly
  • Strong typing skills (45 wpm minimum)

Salary: The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.


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