Customer Service Coordinator
3 weeks ago
At Bellows Plumbing, Heating, Cooling & Electrical, we are seeking a highly motivated and organized Customer Service Coordinator to join our team. This is a full-time position requiring 40+ hours per week, Monday through Friday, with approximately 7:45AM to 4:45PM working hours.
Primary responsibilities include:
- Scheduling emergency calls and multi-day installs
- Dispatching installers to jobs
Additional Responsibilities:
- Schedule jobs based on customer issue, tech specialty, and geographic efficiency
- Make outbound calls to customers to schedule appointments and installs
- Effectively communicate job information to technicians and installers
Qualifications:
- HVAC or Plumbing dispatch experience preferred
- Customer service experience preferred
- Able to work with very minimal supervision
- Ability to interact well with all employees and perform as a team player is essential
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- Possess strong attention to detail and able to multi-task
- Have strong computer and tech ability. Computer and various software applications are used throughout the day.
- Must be a fast learner with new technology and software applications
We offer a competitive salary of $55,000 - $70,000 per year, depending on experience. Our company is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.
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