Customer Service Representative

4 days ago


Campbell, California, United States Road Runner Sports Full time

Join our team at Road Runner Sports, where we're dedicated to helping customers achieve their fitness goals. As a Customer Service Representative - Retail, you'll play a crucial role in providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

About Us

Road Runner Sports has been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 40 years ago, we've grown to become a leader in the fitness industry, with 47 stores across the country. Our values, mission, and purpose – known as Our 6 Pillars – drive everything we do: Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy.

Estimated Salary

The estimated annual salary for this position is $55,000 - $65,000, depending on experience and performance. You may also earn bonuses based on individual and team performance.

Key Responsibilities

Your primary responsibilities will include:

  • Providing exceptional customer service, addressing customer inquiries, and resolving issues promptly
  • Developing and maintaining product knowledge, staying up-to-date on new releases and trends
  • Building strong relationships with customers, understanding their needs, and making recommendations accordingly
  • Meet or exceed sales targets, contributing to the growth of our business
  • Maintaining a clean, organized store environment, adhering to company standards and policies
Requirements

To excel in this role, you should possess:

  • Excellent communication and interpersonal skills, enabling effective interactions with customers and colleagues
  • A minimum of 1 year of retail experience, preferably in a sales-oriented environment
  • Strong product knowledge, acquired through training, research, and hands-on experience
  • Ability to work flexibly, including evenings, weekends, and holidays, as needed
  • A positive attitude, enthusiasm, and commitment to delivering exceptional customer service
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and bonus opportunities
  • Opportunities for professional growth and development
  • Discounts on products and services
  • Free running and walking events
  • A dynamic, supportive work environment


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