C.E.A. Deputy Director Position

6 days ago

Sacramento, California, United States State of California Full time
Job Description

The State of California is seeking a highly skilled and experienced Deputy Director, Attorney to join our team at the Department of Managed Health Care (DMHC). As a key member of our leadership team, you will play a critical role in shaping the future of healthcare in California.

Key Responsibilities:

  • Oversee the statewide activities of the Help Center-Consumer Complaint Division (HC-CCD) and cultivate a work environment that ensures high-quality service to the public.
  • Manage the Help Center, Legal Affairs Branch, and personally perform complex and sensitive legal work for consumer complaints.
  • Work in conjunction with the Help Center-Call Center, Provider Complaint & Information Division (HC-CCPID) to ensure compliance with the Act.
  • Identify and refer trending member issues to the appropriate DMHC office for further follow-up.
  • Direct and oversee program business operations for HC-CCD in coordination with HC-CCPID, including procurements, vendor contracts, personnel, and support for the customer relationship management system.
  • Direct consumer complaint data analytics, auditing, and public reporting in coordination with HC-CCPID.
  • Advise the Director's Office in the development and implementation of policies, regulations, and programs designed to administer and enforce State laws specific to the Help Center consumer complaint operations.
  • Assist the Director in achieving the Department's mission of protecting consumer healthcare rights and ensuring a stable healthcare delivery system.

Requirements:

  • California State Bar License
  • Background Investigation clearance

Working Conditions:

The DMHC utilizes a hybrid telework model to provide all employees with an avenue to telework while ensuring business and operational needs are met. Remote-Centered employees are expected to maintain a safe and distraction-free work environment at the approved alternate work location.

Office-Centered employees are expected to maintain a dedicated workstation at a DMHC official worksite. Office-Centered employees are expected to work in a climate-controlled office or cubicle under artificial lighting.

Benefits:

The State of California offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and paid time off.

How to Apply:

To be considered for this position, please submit your application package, including your resume, cover letter, and Statement of Qualifications (SOQ), to the DMHC Recruitment office. Please note that only applicants who meet the minimum qualifications will be considered for this position.

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