Rental Housing Customer Service Representative

4 weeks ago


Marquand, Missouri, United States Leidos Full time
About the Role

Leidos is seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM and Indianapolis, IN. As a key member of our customer service team, you will play a vital role in supporting the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Key Responsibilities:

  • Field phone calls on multifamily rental assistance requests, including tenant complaints, in accordance with standard operating procedures.
  • Provide information and resources to customers to deliver customer service excellence.
  • Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Document customer phone communications in an internal database.

Requirements:

  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of property management experience.
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • Bilingual (English and Spanish), verbal and written.
  • Experience with HUD-subsidized multifamily apartments or public housing.
  • Call Center (Omnichannel) experience.

What We Offer:

  • Competitive hourly rate of $18-$20 per hour.
  • Opportunity to work with a global leader in providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.
  • Access to ongoing training opportunities to foster professional development.
  • Tuition reimbursement based on Leidos policy.
  • Gym membership reimbursement.
  • Diversity and Inclusion Employee Resource Groups.

Leidos is an Equal Opportunity Employer



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