Bilingual Insurance Customer Service Representative
3 weeks ago
As a Bilingual Licensed Insurance Customer Service Representative with Tim Gallegos - State Farm Agency, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.
Responsibilities include:
- Establishing customer relationships and following up with customers as needed.
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Using a customer-focused, needs-based review process to educate customers about insurance options.
- Maintaining a strong work ethic with a total commitment to success each and every day.
We offer:
- Hourly base pay
- Monthly and quarterly production bonuses
- Paid time off
- Health Insurance
- Valuable experience
- Growth potential and opportunity for advancement within our office
Requirements:
- Bilingual (Spanish/English)
- Must have one of the following and be willing to obtain the other: Property & Casualty license and/or Life and Health license
- Excellent interpersonal skills
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail-oriented
- Proactive in problem-solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to the agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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