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Customer Service Liaison

1 month ago

Albuquerque, New Mexico, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Provide top-notch customer service by responding to inquiries, resolving issues, and offering tailored solutions.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.
  • Contribute to a positive and collaborative work environment.