Customer Service Representative

11 hours ago


Albuquerque, New Mexico, United States Fred Loya Insurance Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fred Loya Insurance. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Provide professional and courteous service to internal and external customers
  • Answer questions regarding customer policies and provide solutions
  • Process transactions and identify potential needs of customers
  • Follow up with customers on quotes, renewals, and cancellations
  • Participate in marketing initiatives for new business development
  • Maintain a neat and clean work area and office
  • Perform FNOL's (vehicle inspections) and take vehicle pictures
  • Perform bank run deposits
Requirements
  • Computer literate with basic to intermediate skills
  • Bilingual (English/Spanish) is helpful
  • Excellent communication skills and ability to provide a first-rate experience for customers
  • Must pass state licensing requirements
  • Flexible schedule and reliable transportation
Education and Experience
  • High School Diploma
  • Previous customer service experience is helpful


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