Insurance Customer Service Representative

3 days ago


Albuquerque, New Mexico, United States Staff My Agency Full time
Farmers Insurance Customer Service Role:

As a Customer Service Specialist, you will play a key part in the operation of our local Farmers agency. In partnership with the agency owner, you will set strategy and implement best practices for customer contact, monitor and measure the effectiveness of agency loyalty initiatives, and enhance customer relationships.


Key Responsibilities:
  • Provide exceptional customer service and support
  • Cross-sell auto, home, and business products to existing customers
  • Obtain Property & Casualty license within the first 30 days
  • Meet sales and service targets
  • Work effectively with the agency team to achieve goals

Requirements:
  • Customer service experience
  • Proficiency in PC software applications, Microsoft Office Suite, and Internet Explorer
  • Ability to coach and develop others
  • Valid driver's license

What We Offer:
  • Opportunity to grow with a successful and respected Farmers Insurance agency
  • Competitive compensation and benefits package
  • Professional development and training opportunities

Work Environment:

You will work as part of a team in an office setting. Occasional evening and weekend work may be required.



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