Head of Operations Quality Control
1 month ago
At TikTok, we're committed to delivering a seamless e-commerce experience to our users. As a Quality Control Lead, you'll play a critical role in ensuring the accuracy and quality of our order fulfillment processes.
Key Responsibilities:- Quality Control Management: Develop and implement quality control processes and procedures for fulfillment operations, conduct regular inspections and audits to ensure accuracy and quality, and identify and address any quality issues or discrepancies.
- Team Leadership: Lead and supervise a team of quality control inspectors and associates, provide training and guidance on quality control standards and procedures, and foster a culture of continuous improvement and quality awareness.
- Process Improvement: Analyze fulfillment processes, identify areas for improvement, and collaborate with cross-functional teams to implement process improvements and efficiency enhancements.
- Reporting and Documentation: Maintain accurate and detailed records of quality control inspections, audits, and findings, and prepare and present regular reports on quality control metrics and performance to management.
- Customer Satisfaction: Work closely with the customer service team to address and resolve any fulfillment-related customer complaints or issues, and implement corrective actions to prevent recurrence of quality issues impacting customer satisfaction.
Requirements:
- Bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field.
- 5 years of experience in quality control, fulfillment, or operations management or related skills.
- Strong understanding of quality control principles and methodologies.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
About TikTok:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We're passionate about inspiring creativity and bringing joy to our users, and we're looking for talented individuals like you to join our team.
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