Telecommunications Analyst 3
6 days ago
We are seeking a highly skilled Telecommunications Analyst 3 to join our team at ISD-TS Telecommunication Services. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our telecommunications infrastructure.
Key Responsibilities- Compile and execute COMSEC vouchers to ensure secure communication protocols.
- Address customer inquiries and provide timely resolutions to ensure high levels of customer satisfaction.
- Support data validation efforts to maintain data accuracy and integrity.
- Contribute to various projects, including COMIT replacements, replacement testing, application testing, and documentation tasks.
- Collaborate with internal stakeholders to ensure efficient process implementation and data accuracy.
- Work with software developers to provide internal application development and support for the deployment of telephones and circuits, telecom infrastructure design and construction, E911 location updates, and the deployment of mobile devices.
- Translate technical terms into plain language to facilitate communication with non-technical stakeholders.
- Define expectations and responsibilities with customers and suppliers.
- Advanced knowledge of telecom hardware and software integration and testing.
- Experience in analyzing supplier proposals, including terms and conditions, special conditions, schedules, and cost/price.
- Experience in Business Analytics or similar.
- Experience working with internal application development and deployment support.
- Understanding of telecom infrastructure design and construction.
- Advanced knowledge of cellular and VoIP telephone applications, security, and data use controls.
- Ability to communicate problems and translate them into technical solutions.
- Demonstrated experience in working closely with customers and suppliers to define expectations and mutual responsibilities.
- Knowledge of Laboratory structure and administrative processes.
- Experience with COMIT or other telecommunications-specific applications and tools.
- Demonstrated ability to manage frequent interruptions and change priorities calmly.
- Advanced knowledge of hardware and telecom operating systems, including system architectures, network infrastructures, and client-server principles.
- Experience reading and writing SQL.
- Experience in Linux Environments.
The work location for this position has the potential for remote work. Remote work is defined as working offsite that is greater than 2 hours of the Laboratory location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management.
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