Associate Director, Integrative Student Services

9 hours ago

ValdeReuil, Normandie, United States Wake Forest University Full time
About the Role

The Wake Forest University School of Business is seeking a highly skilled and experienced professional to serve as the Associate Director, Integrative Student Services for the Winston Salem MBA Programs. This role is responsible for managing the day-to-day operations of the graduate degree program student experience, designing and implementing programs and processes to support student and program success, and fostering a student success orientation across the program experience.

Key Responsibilities
  • Coordinates operational, logistical, and administrative functions associated with the Winston Salem Evening MBA program student experience.
  • Works in an advising capacity with individual students, student teams, and student leaders.
  • Champions a student success orientation across the program experience, continuously assessing student needs and working proactively to support success on individual and group levels.
  • Develops and coordinates marquee program events, including liaising with internal and external stakeholders where appropriate.
  • In collaboration with other staff and faculty members, provides for student experiences in curricular, co-curricular, and extra-curricular contexts that align with our mission.
  • Supports initiatives to foster understanding and increase cross-cultural exchange to deepen student learning about self and others in a diverse community.
  • Works directly to support and advocate for students in personal, social, or academic distress.
  • In conjunction with centralized ISS staff in the school, liaises directly with student support and resource offices at Wake Forest to provide world-class graduate business student services and processes.
  • Manages regular program-wide communications that include student engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
  • Actively collaborates with and creatively engages colleagues serving in other functional areas as it relates to the student experience.
Requirements
  • Bachelor's degree plus at least three years of relevant experience, or an equivalent combination of education and experience is required.
  • Ability to work effectively with a diverse community of student, staff colleagues, and faculty members.
  • Strong interpersonal skills, including verbal and written communication, and listening capabilities.
  • Excellent organizational skills, with accuracy and attention to detail.
  • Ability to adapt to changing work environments.
  • Ability to work beyond the standard workday, including nights and weekends, for programs and special events.
Preferred Qualifications
  • Master's degree in student affairs/personnel administration or a closely related field is preferred.
  • Knowledge and understanding of academic cultures, rules, and regulations; including knowledge of the Family Educational Rights and Privacy Act (FERPA).
  • Ability to work independently on a variety of complex tasks concurrently.
  • Commitment to the values of multiculturalism and diversity and the ability to build inclusive and respectful communities where differences are appreciated and engaged.

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