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Customer Service Representative

2 months ago

Avon, Ohio, United States Michaels Stores Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience. You will also be responsible for maintaining store recovery standards, unloading trucks, and performing other duties as assigned.

**Key Responsibilities:**

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Help customers find what they need, answering questions and making recommendations
* Ensure a fast and friendly checkout experience, executing cash handling to standards
* Maintain store recovery standards, including merchandise recovery and maintenance
* Unload trucks, stock shelves, and perform other duties as assigned

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of retail or customer service experience preferred
* Ability to work in a fast-paced environment, with frequent changes in priorities and deadlines
* Strong communication and interpersonal skills
* Ability to lift up to 50 pounds and stand for long periods of time

**What We Offer:**

* Competitive hourly rate
* Opportunities for advancement and professional growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Employee discounts on store merchandise

**If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply"}