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Director, Special Investigations Unit

2 months ago

Colorado Springs, Colorado, United States USAA Full time
About USAA

USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of millions of Americans who have served their country.

The Opportunity

We are seeking a highly skilled and experienced Director, Special Investigations Unit to join our team. As a key member of our Claims organization, you will be responsible for leading the development and implementation of our claims fraud investigation strategy, managing a team of investigators, and ensuring compliance with state insurance fraud-related laws and regulations.

This is a challenging and rewarding role that requires a strong background in claims, law enforcement, or a related field, as well as excellent leadership and communication skills. If you are a motivated and results-driven professional who is passionate about preventing fraud and protecting our members, we encourage you to apply.

Key Responsibilities
  • Develop and implement claims fraud investigation strategies and programs
  • Lead a team of investigators and provide guidance and support as needed
  • Ensure compliance with state insurance fraud-related laws and regulations
  • Collaborate with senior leadership to develop and implement business plans and strategies
  • Identify emerging trends and develop new investigation programs and processes
  • Communicate and train tactics in support of new programs and processes
  • Measure and report on business outcomes for SIU strategy
Requirements
  • Bachelor's degree or 4 years of related experience
  • 8 years of progressive related experience or 6 years of P&C experience plus military service experience
  • 3 years of direct team lead or management experience
  • Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims/investigation accountabilities
  • Experience using, interpreting, solutioning and leading with data
  • Proficiency at investigative protocols and procedures
  • Ability to analyze data, conduct root causes analysis, identify root causes, and recommend action plans and strategies
What We Offer

USAA offers a competitive salary range of $120,000 to $230,400, depending on location and experience. We also offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional goals.

USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.