Auto Claims Adjuster
4 weeks ago
We are seeking a highly skilled Sr. Auto Adjuster to join our team at USAA. As a dedicated member of our claims team, you will be responsible for adjusting complex auto insurance claims presented by or against our members. This includes the end-to-end claims process and settling claims in compliance with state laws and regulations.
Key Responsibilities- Investigate and determine coverage and liability for highly complex auto claims, including comprehensive, collision, property damage liability, uninsured motorist property damage, and rental vehicle coverages.
- Negotiate liability for comparative negligence and identify coverage concerns, reviews prior loss history, and determine Special Investigation Unit (SIU) referrals when appropriate.
- Interact with multiple parties to gather information, determine liability, and analyze information obtained to establish compliance for regulatory requirements and settlement value.
- Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiate any excessive storage charges.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- High School Diploma or General Equivalency Diploma
- 2 years of customer service experience
- 1 year of experience handling low to moderately complex auto non-injury liability claims
- Experience determining auto liability coverage
- Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
- Ability to organize, analyze, and effectively determine risk and appropriate response
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $53,440 - $90,180. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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