Director of Marketing and Communications

4 weeks ago

New York, New York, United States AccorCorpo Full time
Job Description

As a Director of Marketing and Communications for AccorCorpo, you will play a critical role in celebrating the Fairmont brand's legacy and setting the stage for the next 100 years. Based out of our New York City office, you will be responsible for facilitating and implementing the Brand, Marketing & PR Strategy for Fairmont Hotels & Resorts in North & Central America.

Key Responsibilities:
  • Supervise all brand-driven marketing & PR activities in North & Central America.
  • Execute regional marketing & communications campaigns to reinforce the brand's position as a leader and first choice in luxury travel.
  • Plan and oversee regional advertising, promotional, influencer & PR activities, including integrated online and offline channels.
  • Serve as primary brand ambassador, ensuring that brand guidelines and standards are in place and being followed across the hotels in scope and updated regularly as needed.
  • Manage regional marketing, PR & influencer agencies, resources, partners, and suppliers for global, regional and hotel-specific projects and campaigns.
  • Lead media relations activity in the North American market, regularly engaging, relationship-building and securing quality coverage with top press and influencer targets, and keeping apprised of changes in the media landscape.
  • Plan and execute multiple in person activations per year, ranging from press events, media & influencer familiarization (FAM) trips, launch of new guest experiences and packages, etc.
  • Represent the brand at key industry events, coordinating sponsor benefits, brand activation, executive presence, and press strategy.
  • Leverage celebrities, brand ambassadors and influencers to engage on behalf of the brand.
  • Oversee executive thought leadership program for the region, securing interviews, speaking opportunities, awards, etc. for key brand, regional and hotel executives.
  • Responsible for the drafting and development of marketing & communications materials, including press releases, for regional news and initiatives.
  • Provide key messaging support for media interviews, speaking opportunities, and for reputation management issues e.g. crisis communications; also take the lead on developing key messaging for in scope hotel- or region-specific issues, and sharing with brand communications leads across the organization.
  • Work with digital marketing to develop compelling consumer and media content.
  • Work closely with the head of global brand partnerships to produce consumer activations at the regional and property level.
  • Responsible for optimizing individual hotel performance, working with on property teams to augment hotel programs, in support of key KPI's on conversion, content, and reach.
  • Provide day-to-day support for hotels under scope, including strategic counsel, resources, training and optimization of on-property talent, plus specialized attention and the deployment of tactical programs for the brand's flagships and focus hotels.
  • First point of contact for hotels under scope for crisis communications, from training to real-time crisis response and management.
  • Hotel pre-opening marketing & PR support including but not limited to hotel pre-opening plan & budget, positioning, branding, press materials, targeted media outreach, events & FAMs, agency selection, on-property resourcing, and more.
  • Provide strategic counsel and advisement on communications issues to regional leadership, including the support of Operations on owner messaging, and Talent & Culture on internal communications.
  • Develop and deliver insightful marketing & communications strategies and presentations to the Executive Committee and business departments where appropriate.
  • Submit monthly reports outlining regional activity, notable results, and return on investment (ROI).
  • Research, analyze and monitor financial, technological, and demographic factors and trends so that market opportunities may be capitalized on.
  • Actively look for opportunities to further the brand presence and market share across North & Central America.
Requirements:
  • Minimum 8-10 years of experience in marketing and/or communications, preferably in a hotel, travel and/or luxury industry environment.
  • Excellent English written and verbal communication skills required, across a variety of platforms and channels.
  • Fulsome understanding of multi-channel marketing - including but not limited to PR, loyalty, digital, social, partnerships, customer relationship management - and the ability to champion and drive integrated programming in support of commercial objectives.
  • Demonstrated ability to manage effective, impactful programs and projects from ideation and strategic planning through tactical execution and reporting.
  • Well-connected in key cities across North America, with direct access to trending people, partners and events.
  • Strong media and influencer relationships, with keen insight into the regional landscape, changes, opportunities, etc.
  • Market research capabilities for competitor reviews.
  • The successful candidate will be an extremely organized, detail-oriented, professional, self-motivated team-player with excellent interpersonal skills.
  • Dynamic and confident individual with a positive attitude.
  • Good time management and prioritizing capabilities.
  • Must be able to work well under pressure and manage stakeholder expectations in a matrixed environment.
  • Proven experience in anticipating and meeting the needs of various constituents (brand, hotel, owner, customer, media).
  • Should display personal drive to succeed, achieve and produce high-quality work.
  • University education preferred.
  • Proficiency in Word, Excel, and Database management software.

Salary Range: $150,000 - $200,000 USD Annual Base Salary

Benefits: Excellent Company benefits including medical, dental, vision, life insurance and 401K Retirement plan. Employee benefit card offering discounted rates in Accor worldwide for you and your family.

Accor's Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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