Retail Banking Specialist
2 weeks ago
Job Title: Retail Banker II
Job Summary: We are seeking a highly skilled and customer-focused Retail Banker II to join our team. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and providing expert advice on banking solutions.
Key Responsibilities:
- Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
- Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
- Make product recommendations based on customer needs, highlighting features and benefits that meet their goals.
- Establish and nurture customer relationships, consistently displaying product knowledge and actively listening to customer needs.
- Utilize customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities.
- Evaluate issues, errors, and problems based on practices and existing precedents or procedures, independently resolving customer problems when necessary.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with internal partners and vendors to deliver exceptional customer experiences.
- Stay up-to-date with industry trends and developments, applying knowledge to improve customer outcomes.
Requirements:
- HS Diploma or GED required; 2-year degree preferred.
- 2+ years of related experience working with customers and/or sales in any capacity.
- Teller experience preferred.
- Cross-trained to take customer transactions upon hire.
- Superior customer service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear, and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Proficient in Microsoft Office.
- Ability to provide community services, including financial education classes.
- Notary license preferred.
What We Offer:
- A competitive salary and bonus structure.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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