Retail Operations Supervisor

2 weeks ago


Ashland, Kentucky, United States Goodwill Industries of KYOWVA Area, Inc. Full time


Job Overview: The Retail Operations Supervisor plays a crucial role in supporting the Store Manager with the daily management of the retail establishment. This position oversees staff, volunteers, and community service workers in the absence of the Store Manager by executing the following responsibilities.

KEY RESPONSIBILITIES
  • Delegates tasks to team members and organizes break schedules when the Store Manager is unavailable.
  • Educates staff on store policies, departmental procedures, and specific job functions.
  • Prepares store reports and handles bank deposits as directed by the Store Manager.
  • Monitors merchandise to confirm accurate pricing and presentation.
  • Assists in stock rotation and inventory management.
  • Addresses customer grievances, inspects returned items, and resolves issues to enhance public relations.
  • Facilitates the processing of goods for store placement.
  • Ensures the security of store merchandise and the facility.
  • Provides training to clients assigned to the store.
  • Maintains the cleanliness and organization of the retail space.
  • Introduces new hires to emergency protocols and procedures.
  • Oversees employees engaged in sales activities, reconciles cash with sales records, maintains operational logs, or performs subordinate tasks as necessary.
  • Ensures employee adherence to established security, sales, and recordkeeping protocols.
  • Responds to alarm notifications - must have personal telephone service.
  • Additional duties may be assigned as needed.
Supervisory Duties:

Exercises supervisory functions in the absence of the Store Manager in alignment with organizational policies and relevant laws. Responsibilities include training personnel, planning, assigning, and directing tasks, as well as addressing concerns and resolving issues.

To excel in this role, an individual must effectively carry out each essential duty. The qualifications listed are indicative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Qualifications

Education and Experience:

A high school diploma or equivalent (GED); at least one year of relevant experience and/or training.

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