Infrastructure Solutions Engineer

2 weeks ago


Santa Clara California, United States IT Management Corp. dba 101 VOICE Full time
Job Overview

The Infrastructure Solutions Engineer role focuses on delivering IT infrastructure engineering for various network and systems projects. Responsibilities include, but are not limited to, upgrades, troubleshooting, relocations, and migrations.

Key Responsibilities
  • Manage Multiple Priorities: Effectively handle various demands in a dynamic work environment.
  • Utilize Standard Office Equipment: Operate common office tools such as computers, phones, and photocopiers.
  • Post-Sales Engagement: Deploy, migrate, and document processes in accordance with best practices.
  • Team Collaboration: Work closely with colleagues and provide valuable feedback during pre-sales activities.
  • Customer Support: Assist in delivering services that meet customer expectations.
  • Infrastructure Design: Participate in the design, implementation, and management of solutions from major vendors.
  • Troubleshooting Expertise: Resolve complex issues related to networking, security, and wireless systems.
  • Collaboration Systems Knowledge: Demonstrate proficiency with Cisco Collaboration systems.
  • Network Requirements Analysis: Assist in identifying specific customer network needs.
  • Solution Development: Help create tailored network, security, VoIP, and wireless solutions.
  • Implementation Planning: Contribute to the development of detailed implementation strategies.
  • Architecture Discussions: Facilitate design concepts and architecture discussions.
  • Product Demonstrations: Conduct webinars and presentations to showcase products to customers.
  • Project Management: Engage in projects or respond to service tickets as required.
  • Technical Training: Provide guidance and training to fellow technical team members.


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