IT Governance and Incident Management Manager

3 weeks ago

Oakland, California, United States Alameda Alliance for Health Full time
Job Summary

We are seeking an experienced IT Governance and Incident Management Manager to join our team at Alameda Alliance for Health. The successful candidate will be responsible for overseeing IT incident management, business continuity, IT disaster recovery, and IT risk mitigation life cycle management.

Key Responsibilities
  • Create and manage IT governance management frameworks and life cycle management related to IT incidents, business continuity, disaster recovery, and risk mitigation.
  • Oversee the incident management process and team members involved in resolving incidents.
  • Respond to reported service incidents, identify causes, and initiate the incident management process.
  • Support business plan activities necessary to enable the organization to manage crisis events and meet compliance requirements for BCP planning.
  • Develop, maintain, and test the Alameda Alliance for Health business continuity program and its end-to-end life cycle.
  • Provide mandatory training and assistance to key stakeholders, subject matter experts, leaders, process owners, and other external entities on their roles and responsibilities during disasters.
  • Work with key stakeholders and process owners to keep the business continuity plan and disaster recovery run book relevant and up to date.
  • Coordinate with various departments to ensure business continuity plans are integrated into all facets of the organization.
  • Ensure compliance with legal, regulatory, and industry standards related to business continuity and disaster recovery.
  • Collaborate with IT departments to ensure proper data backup, system recovery, and cybersecurity measures are in place.
  • Manage the response to actual disruptions, including activation of the business continuity plan and coordination of recovery efforts.
  • Conduct post-incident reviews to analyze the response's effectiveness and make necessary adjustments to plans and strategies.
  • Work with cross-functional IT teams and develop dashboards and report-centric methodologies to manage ongoing operations support, foresee risk, and report as needed.
  • Build and maintain relationships with external partners, such as emergency services, vendors, and other stakeholders critical to business continuity efforts.
  • Create, update, oversee, and implement policies and procedures to maintain an effective IT governance framework.
  • Audit to ensure all systems meet our policies and procedures requirements.
Requirements
  • Bachelor's degree or equivalent work experience required.
  • Minimum four years of experience working in a healthcare environment required.
  • Familiarity with managed healthcare systems required.
  • Project management experience is a plus.
Preferred Qualifications
  • Working knowledge of the healthcare industry.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work with diverse groups, including low-income populations, providers, board members, and staff.
  • Able to work under pressure and meet critical deadlines in a fast-moving environment.
  • Adaptable to a continuously changing environment.
  • Strong project management/operational background.
  • Strategic and forward-thinking ability to work within a broad systems perspective.
  • Strong decision-making and analysis skills.
  • Strong problem-solving and conceptual thinking skills.
  • Strong understanding of leveraging technological solutions to increase efficiency and effectiveness.
  • Strong interpersonal skills with the ability to function in a self-directed work team.
  • Ability to work effectively in a multidisciplinary team, providing leadership, guidance, information, and stellar customer service.
  • Ability to plan and execute projects independently.
  • Excellent organizational skills and orientation to detail.
  • Proficient command of Microsoft Office applications: PowerPoint, Excel, Project, Visio, Outlook, and Word.
  • Continued attendance of training courses related to area of expertise.

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