Customer Experience Specialist

3 weeks ago

San Diego, California, United States Calming Co. Full time
About Calming Co.

Calming Co. is a rapidly growing e-commerce company in the dietary supplement space. Our flagship product, Relax, has experienced significant success, and we expect to continue this trajectory in the future. We also recently launched two new products, Sleep and Focus, which are growing quickly.

We are a young and innovative company that is ever-changing and ever-growing, but with one mission in mind: we are dedicated to providing the most effective herbal tonics on the market.

About the Role

In this role, you will be a key member of our customer service team, handling a variety of tasks each day. These tasks may include responding to customer support tickets, coordinating with our third-party logistics provider, processing returns, and more.

Responsibilities:
  • Responding to customer inquiries and complaints in a timely and professional manner via email, phone, or chat.
  • Following up with customers to ensure that their issues have been resolved.
  • Maintaining a high level of knowledge about the company's products and services.
  • Receiving and processing customer returns and exchanges.
  • Escalating more complex or serious issues to a supervisor or manager as needed.
  • Managing software tools to ensure customer fulfillment is timely and accurate.
  • Update spreadsheets, databases, and inventories with statistical, financial, and non-financial information.
  • Undertaking daily administrative tasks to ensure the functionality and coordination of specific department activities.
  • Identifying and suggesting improvements to processes and policies to enhance the customer experience.
  • Providing feedback to management about customer needs and concerns.
Requirements
  • Full-time, in-person (non-remote)
  • 3+ years experience with customer service, e-commerce preferred
  • 60+ WPM type speed required
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Exquisite communication skills and people skills - team player attitude
  • Must be able to work in the US
Why Choose Us?

Our small team is highly passionate and dedicated, and we have a positive culture and commitment to career development. We have a driven, but relaxed work environment with amenities such as a ping pong table and PlayStation 5, as well as competitive compensation and benefits, including medical insurance and planned stock options for employees after one year.

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