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Media Support Specialist

2 months ago

New York, New York, United States Russell Tobin & Associates Full time


Position Overview: Broadcast Support Specialist

Company: Russell Tobin & Associates
Location: New York, NY
Schedule: Monday – Friday, 3 pm - 11 pm EST
Compensation: $40 - $50/hour W2, commensurate with experience
Contract Duration: 6+ months

As a vital member of the Media Engineering Operations Support Team, you will play a crucial role in delivering exceptional 24/7 remote assistance, addressing and managing all technology-related inquiries that arise.


Support requests may be received through various channels including tickets, emails, chats, phone calls, and automated notifications.

This role encompasses a variety of operational responsibilities such as assisting with cloud-based applications, conducting remote diagnostics, handling password resets, managing access requests, and overseeing account provisioning and de-provisioning. Additionally, you will be involved in vendor coordination, application training, security practices, and documentation.

Your daily tasks will include prioritizing, resolving, escalating, and scheduling incoming internal technology support requests. Collaboration with cross-functional technology and operational teams will be essential to ensure that requests are efficiently routed and resolved, maintaining high levels of customer satisfaction.

The Support Specialist is also responsible for setting clear expectations with ticket requesters and ensuring that all ticket details are accurately recorded.


Key Responsibilities:

1. Timely and proactive response to tickets in the team incident queue.
2. Escalation of issues to engineering, infrastructure, and leadership teams during significant incidents.
3. Acknowledgment of active infrastructure alerts and swift assessment of severity and resolution.
4. Execution of regular maintenance tasks, which may involve coordinating maintenance windows with stakeholders and technical teams.


Russell Tobin provides eligible employees with comprehensive healthcare benefits (including medical, dental, and vision), supplemental coverage options (such as accident and critical illness insurance), a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and discounts with select vendors.

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Compensation: $40 - $50/hour W2, based on experience