Customer Service Representative
3 weeks ago
The Customer Service Coordinator plays a vital role in driving customer loyalty by responding to inbound customer calls and proactively making outbound calls. This position coordinates the flow of information within the Service Department and ensures satisfactory resolution for customers. The ideal candidate will possess excellent telephone skills, internal and external customer service skills, and the ability to work effectively in a team environment.
Key Responsibilities- Respond to customer service needs in a courteous and professional manner, adhering to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing tasks such as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up, and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as necessary, print daily reports, and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, with a sense of urgency, by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
- Prepare, distribute, and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings, and perform other tasks as directed by supervision.
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal and external customer service, sales, and relationship-building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, with the ability to comprehend and follow direction, as well as good time management skills and a team player attitude.
- Recognize colors, sizes, and types of products and count, add, and subtract accurately.
- High School graduation or similar experience.
This role is based in offices and service areas of a typical industrial laundry facility, Service Center, or depot.
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Customer Service Representative
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