Customer Service Representative

4 weeks ago


Petersburg, Virginia, United States The Boyd Group Full time
Job Summary

The Customer Service Representative is responsible for delivering an exceptional customer experience. This role involves managing working relationships with customers and insurance companies while providing administrative support to the Repair Facility Team.

Key Responsibilities
  • Ensure consistent execution of the WOW plan.
  • Schedule appointments for vehicle repair using the Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation.
  • Prepare RO work packets, including QC checklists, work orders, and parts lists.
  • Record all communication with customers or insurance partners during the repair process.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure all vehicles are noted in CCC One.

Requirements
  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience.

Benefits
  • Up to 80 hours of Paid Time Off annually.
  • 2 weeks of Paid Parental Leave for Full-time Employees.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Continuing Education Opportunities.
  • Free Prescription or Non-Prescription Safety Glasses annually.
  • Annual Voluntary Uniform Stipend.

About Us

The Boyd Group is a leading provider of collision repair services. We are committed to delivering exceptional customer experiences and providing a positive work environment for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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