Customer Service Representative

1 week ago


East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time
Job Description

Customer Service Representative

Lancaster Plumbing & Heating Co Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
  • Process customer transactions, including payments and requests.
  • Maintain accurate records of customer interactions, transactions, and comments.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in software applications.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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