Customer Service Representative
1 week ago
Customer Service Representative
Lancaster Plumbing & Heating Co Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
- Process customer transactions, including payments and requests.
- Maintain accurate records of customer interactions, transactions, and comments.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Basic computer skills and proficiency in software applications.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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