Customer Service Representative

2 days ago


St Petersburg, United States Plasma-Therm Full time
Customer Representative Job Description

At Plasma-Therm, we design and build configurable wafer processing platforms for standard and advanced processes used in microelectronics manufacturing. Our customer representative plays a crucial role in achieving or exceeding the annual part sales top-line budget through collaboration with other outward-facing functional groups.

Key Responsibilities:
  • Perform business processes for parts order processing, including quote generation, follow-up contact, customer order entry, and release.
  • Develop professional relationships with key customers and representatives.
  • Meet or exceed established Parts group financial targets.
  • Maintain daily process metrics for Parts opportunity to order process.
  • Identify gaps and potential improvements within departmental business processes.
Requirements:
  • Bachelor's Degree - MUST HAVE.
  • 0 - 2 years of customer service or related experience dealing with customers.
Skills and Abilities:
  • Ability to communicate effectively interdepartmentally and externally with customers and vendors.
  • Teamwork spirit and quick learning capabilities.
  • Knowledge of systems and software necessary to perform job function, such as ERP systems, MS Products, Salesforce, and Atlassian Products.


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