Service Advisor
1 month ago
We are seeking a highly skilled Service Advisor to join our team at Wise Auto Group. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction by providing accurate and timely service information, resolving customer concerns, and promoting our dealership's services.
Key Responsibilities:
- Assist Service Department management in maintaining a smooth-running, efficient service department.
- Determine correct part numbers and labor time for external and internal work orders.
- Communicate customer concerns to technicians and ensure accurate completion of warranty information.
- Ensure proper forms have signatures at vehicle intake and record vehicle damage.
- Assess warranty status and communicate concerns to technicians.
- Provide exceptional customer service, resolving concerns in a quick, efficient, and friendly manner.
- Maintain a positive team atmosphere and ensure the service counter is staffed at all times.
- Become familiar with all phases of the computer system required for service and parts management.
- Meet established individual sales goals for parts and labor.
Requirements:
- High school diploma or GED at minimum, some college preferred.
- General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics.
- Superior communication and customer service skills.
- Experience with point-of-sale and Parts and Service computer software.
- Ability to get along with a broad customer base.
- Current driver's license with motorcycle endorsement.
Benefits:
- Medical, dental, and vision insurance.
- 401k plan with matching contributions.
- Paid vacation, holiday, and sick pay.
- Growth opportunities and complete paid training programs.
- Employee vehicle purchase plans.
- Family culture with organized structure.
- Long-term job security.
- Associate discounts on vehicles, service, and parts purchases.
- Employee recognition programs.
- Leading competitive pay.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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