Service Advisor

1 month ago


San Francisco, California, United States Wise Auto Group Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Wise Auto Group. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction by providing accurate and timely service information, resolving customer concerns, and promoting our dealership's services.

Key Responsibilities:

  • Assist Service Department management in maintaining a smooth-running, efficient service department.
  • Determine correct part numbers and labor time for external and internal work orders.
  • Communicate customer concerns to technicians and ensure accurate completion of warranty information.
  • Ensure proper forms have signatures at vehicle intake and record vehicle damage.
  • Assess warranty status and communicate concerns to technicians.
  • Provide exceptional customer service, resolving concerns in a quick, efficient, and friendly manner.
  • Maintain a positive team atmosphere and ensure the service counter is staffed at all times.
  • Become familiar with all phases of the computer system required for service and parts management.
  • Meet established individual sales goals for parts and labor.

Requirements:

  • High school diploma or GED at minimum, some college preferred.
  • General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software.
  • Ability to get along with a broad customer base.
  • Current driver's license with motorcycle endorsement.

Benefits:

  • Medical, dental, and vision insurance.
  • 401k plan with matching contributions.
  • Paid vacation, holiday, and sick pay.
  • Growth opportunities and complete paid training programs.
  • Employee vehicle purchase plans.
  • Family culture with organized structure.
  • Long-term job security.
  • Associate discounts on vehicles, service, and parts purchases.
  • Employee recognition programs.
  • Leading competitive pay.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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