Service Advisor

1 month ago


San Juan Capistrano, California, United States Capistrano Ford Full time
Service Advisor

At Capistrano Ford, we are seeking a highly skilled and organized Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:
  • Oversee service orders and flow of Drive Lane to ensure efficient service delivery
  • Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure seamless communication
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
Requirements:
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license
About Us:

At Capistrano Ford, we have been serving the Southern California community since 1946. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. We prioritize customer service and provide adequate training to our staff, resulting in high customer satisfaction scores. If you're a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.


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