Service Advisor
2 weeks ago
Moss Bros. Auto Group is a leading provider of automotive services in Southern California, with a rich history dating back 100 years. Our commitment to our employees and customers is unwavering, and we strive to maintain a work environment that values fairness, teamwork, and excellence.
Job SummaryWe are seeking a highly organized and friendly Service Advisor to join our team. As a key member of our service department, you will be responsible for overseeing service orders, ensuring prompt and courteous service to our customers, and maintaining a positive customer experience.
Responsibilities- Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
- Take ownership of the customer's experience by completing additional assignments that enhance their satisfaction
- Provide exceptional concierge support for owner inquiries, ensuring seamless communication and resolution
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently to maximize productivity
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain a high Customer Success Index, adhering to company standards
- Assist in diagnosing vehicle problems, ordering parts and tools as necessary
- Oversee administration of warranty claims and supervise the service department
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
- Maintain positive relationships with factory representatives and employees
- Organized and friendly personality
- Demonstrated ability to manage others
- Excellent time management skills
- Exceptional communication skills with customers
- Professional and well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with minimal supervision
- Clean driving record and valid driver's license
- Competitive pay range: $5,000-$10,000 per month
- Medical, dental, and vision insurance
- Life insurance
- 401(k) plan
- Free Strayer University college courses to earn a 4-year degree
- Paid vacation
- Paid training
- Paid sick leave
- Employee vehicle purchase program
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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