Service Advisor

2 weeks ago


San Bernardino, California, United States Moss Bros. Chrysler Dodge Jeep Ram San Bernardino Full time
About Us

Moss Bros. Auto Group is a leading provider of automotive services in Southern California, with a rich history dating back 100 years. Our commitment to our employees and customers is unwavering, and we strive to maintain a work environment that values fairness, teamwork, and excellence.

Job Summary

We are seeking a highly organized and friendly Service Advisor to join our team. As a key member of our service department, you will be responsible for overseeing service orders, ensuring prompt and courteous service to our customers, and maintaining a positive customer experience.

Responsibilities
  • Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
  • Take ownership of the customer's experience by completing additional assignments that enhance their satisfaction
  • Provide exceptional concierge support for owner inquiries, ensuring seamless communication and resolution
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain a high Customer Success Index, adhering to company standards
  • Assist in diagnosing vehicle problems, ordering parts and tools as necessary
  • Oversee administration of warranty claims and supervise the service department
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
  • Maintain positive relationships with factory representatives and employees
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Excellent time management skills
  • Exceptional communication skills with customers
  • Professional and well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with minimal supervision
  • Clean driving record and valid driver's license
What We Offer
  • Competitive pay range: $5,000-$10,000 per month
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) plan
  • Free Strayer University college courses to earn a 4-year degree
  • Paid vacation
  • Paid training
  • Paid sick leave
  • Employee vehicle purchase program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



  • San Bernardino, California, United States Toyota of San Bernardino Full time

    Job DescriptionToyota of San Bernardino is seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for advising and greeting customers, determining the type of service required, and preparing repair orders.The ideal candidate will have a proven track record in a new and used car...

  • Sales/Service Advisor

    1 month ago


    San Diego, California, United States Family Auto Service Full time

    Job Title: Sales/Service AdvisorFamily Auto Service is seeking a highly skilled Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a seamless customer experience.Key Responsibilities:Provide prompt and courteous service to...


  • San Jose, California, United States Advisor Employee Services Full time

    Junior Advisor RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Junior Advisor. As a key member of our team, you will have the opportunity to work closely with clients, develop long-term relationships, and provide superior customer service and expertise.Key Responsibilities:Analyze and prepare customized financial...


  • San Diego, California, United States Sun Auto Tire and Service Full time

    Job Title: Sales/Service AdvisorAt Sun Auto Tire & Service, we're looking for a skilled Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while following our store standards and expectations.Key Responsibilities:Promptly greet customers in a...


  • San Clemente, California, United States Ramona Tire & Service Centers Full time

    Job Title: Automotive Service AdvisorAt Ramona Tire & Service Centers, we are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring that our customers receive the...

  • Sales/Service Advisor

    2 weeks ago


    San Diego, California, United States Sun Auto Tire and Service Full time

    Job Title: Sales/Service AdvisorJob Summary:We are seeking a highly skilled Sales/Service Advisor to join our team at Sun Auto Tire and Service. As a Sales/Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while providing exceptional customer service.Key Responsibilities:Promptly greet...


  • San Clemente, California, United States Sun Auto Tire & Service Full time

    Job Title: Service Advisor/SalesAt Sun Auto Tire & Service, we are seeking a highly skilled and customer-focused Service Advisor/Sales professional to join our team. As a Service Advisor/Sales, you will play a critical role in providing exceptional customer service and promoting our products and services.Key Responsibilities:Provide prompt and professional...

  • Service Advisor

    3 weeks ago


    San Rafael, California, United States Sonic Automotive Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to join our team at Lexus of Marin. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Provide outstanding customer service and ensure customer...

  • Service Advisor

    2 weeks ago


    San Jose, California, United States Meineke - 2908 Full time

    Service Advisor Job DescriptionAbout the Role:We are seeking a skilled Service Advisor to join our team at Meineke - 2908. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of employee morale.Key Responsibilities:Ensure a high...

  • Service Advisor

    1 month ago


    San Francisco, California, United States TEC Equipment Full time

    Service Advisor Job DescriptionTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of customer's equipment.Responsibilities:Conduct thorough...

  • Service Advisor

    2 weeks ago


    San Francisco, California, United States TEC Equipment Full time

    Service Advisor Job DescriptionTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of customer's equipment.Responsibilities:Conduct thorough...

  • Service Advisor

    2 weeks ago


    San Francisco, California, United States TEC Equipment Full time

    Service Advisor Job DescriptionTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of customer's equipment.Responsibilities:Conduct thorough...

  • Service Advisor

    2 weeks ago


    San Leandro, California, United States The Ford Store San Leandro Full time

    {"title": "Service Advisor", "description": "Top Performer WantedAre you a top performer in the service department looking for a challenging and rewarding opportunity? We are seeking a skilled Service Advisor to join our team at The Ford Store San Leandro.Key Responsibilities:Work with customers and technicians to identify required maintenance and...

  • Service Advisor

    2 weeks ago


    San Rafael, California, United States Price Family Dealerships Full time

    Job Title: Service AdvisorAt Price Family Dealerships, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.Key Responsibilities:Provide exceptional customer...

  • Service Advisor

    2 weeks ago


    San Francisco, California, United States Wise Auto Group Full time

    Job Title: Service AdvisorWise Auto Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving sales growth.Key Responsibilities:Assist Service Department management in maintaining a smooth-running, efficient service department.Determine correct...

  • Service Advisor

    1 month ago


    San Rafael, California, United States Sonic Automotive Full time

    Service Advisor Job DescriptionAs a Service Advisor at Lexus of Marin, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a...

  • Service Advisor

    2 weeks ago


    San Francisco, California, United States Express Employment Professionals Full time

    Job OpportunityWe are seeking a skilled Service Advisor to join our team at Express Employment Professionals. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of technical expertise.Key ResponsibilitiesConduct thorough...

  • Service Advisor

    3 weeks ago


    San Francisco, California, United States TEC Equipment Full time

    About TEC EquipmentTEC Equipment is a leading provider of heavy-duty trucks, trailers, and equipment solutions. With over 30 locations across the western United States, we serve thousands of customers in the trucking industry.Service Advisor RoleWe are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison...

  • Service Advisor

    3 weeks ago


    San Jose, California, United States Rivian Full time

    About RivianRivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to keep the world adventurous forever, and we're seeking talented individuals to join our team.Service Advisor Role SummaryThe Service Advisor will be the face of our customer experience, responsible for...

  • Service Advisor

    1 month ago


    San Rafael, California, United States Price Family Dealerships Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Price Family Dealerships. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.Key Responsibilities:Customer Service: Greet customers,...