Intake Support Specialist

4 weeks ago


Billings, Montana, United States Reciprocity Industries, LLC Full time
Job Description

Reciprocity Industries, LLC is seeking a detail-oriented and customer-focused individual to join our team as an Intake Support Specialist. This role offers excellent growth potential and the opportunity to make a significant impact on our clients' lives.

As an Intake Support Specialist, you will serve as the initial point of contact for our clients, embodying our company's values and making a positive impression. You will create a welcoming atmosphere through exceptional customer service and effective communication, continually striving to enhance personal performance and improve customer satisfaction.

Responsibilities and Duties:

  • Obtain client information via inbound and outbound calls, interviews, and verification through various channels.
  • Reassure and maintain effective communication with clients during information-gathering processes, providing clear explanations, answering inquiries, and offering additional guidance or resources as needed.
  • Uphold and enhance quality outcomes by adhering to company standards, suggesting procedural improvements, and optimizing the client experience.
  • Stay updated on new campaign requirements and participate in educational opportunities to expand campaign knowledge.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • Must be 18 years of age or older.
  • Excellent verbal and written communication skills.
  • Superior interpersonal and customer service skills.
  • Strong time management abilities.
  • Proficiency in data entry and comprehensive technical skills.
  • High attention to detail.
  • Ability to thrive in a dynamic, fast-paced environment with shifting priorities.


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