IT Support Specialist

1 month ago


Billings, Montana, United States Entre Technology Services Full time
Job Title: Technician I/II

At Entre Technology Services, we are seeking a skilled Technician I/II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional onsite and remote IT support to small and medium-sized businesses across Montana, Wyoming, and beyond.

Key Responsibilities:

  • Provide technical support for basic computer, application, system, device, access, and hardware issues.
  • Identify, research, and resolve routine technical problems of moderate complexity.
  • Respond to telephone, email, and online requests for technical support.
  • Document, track, and monitor problems using applicable systems and tools.
  • May coordinate with other teams or departments to resolve user problems.
  • May perform password resets for users.

Requirements:

  • 1-2+ years of helpdesk/field-onsite technical support experience providing complete network to endpoint support services to small and medium-sized businesses.
  • Experience with all Microsoft technologies, including client operating systems, Office 365, OneDrive, and SharePoint.
  • Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration.
  • Ability to install, upgrade, and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments.
  • Experience with or supporting wired/wireless networks and basic networking protocols, including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Experience with security software for virus protection, spyware, malware, and spam.
  • Experience supporting mobile devices.
  • Experience with IT support delivery through remote support tools.
  • Ability to come up to speed on new technologies quickly.

Preferred Qualifications:

  • Desktop Support: 1-2 years.
  • Customer Service: 1-2 years.
  • Windows Server support: 2 years.
  • MSP (Managed Services Provider) Experience: 2 years.
  • Technical support in a production IT environment(s), preferably in multi-site environments: 2 years.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and cover letter to [insert contact information].



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