Customer Experience Analyst
4 days ago
We are seeking a highly motivated and experienced Customer Experience Analyst to join our team at Horace Mann. As a Customer Experience Analyst, you will play a critical role in helping us understand our customers' needs and preferences, and develop strategies to improve their overall experience with our company.
Key Responsibilities:- Facilitate journey mapping sessions to gain a deep understanding of our customers' experiences and identify areas for improvement.
- Perform exploratory analysis to understand our customers' processes, interactions, and relationships, and identify opportunities to influence positive customer experiences.
- Work cross-functionally to improve customer touchpoints via effective communication and engagement channels.
- Benchmark best practices and customer communication standards to improve critical customer communications and experiences.
- Develop communications plans and identify proper customer messaging, including copywriting with proper tone and aligned with our brand style.
- College degree or equivalent years of experience.
- CX experience is desired.
- Ability to work irregular hours.
We offer a competitive compensation package and a dynamic work environment. If you are a results-oriented, resourceful, and consultative individual with solid people and interpersonal skills, including the ability to lead, follow, collaborate, and influence, we encourage you to apply for this exciting opportunity.
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Customer Experience Analyst
7 days ago
Morrisville, North Carolina, United States Horace Mann Full timeCustomer Experience AnalystWe are seeking a highly skilled Customer Experience Analyst to join our team at Horace Mann. As a Customer Experience Analyst, you will play a critical role in helping educators identify their financial goals and develop plans to achieve them.Key Responsibilities:Facilitate journey mapping sessions to provide comprehensive insights...
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Customer Experience Ambassador
2 weeks ago
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Customer Experience Ambassador
1 week ago
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Customer Experience Ambassador
2 weeks ago
Morrisville, North Carolina, United States Nothing Bundt Cakes #137 Full timeAbout Nothing Bundt Cakes #137We're a bakery that's all about spreading joy and making every day a little sweeter. As a Daytime Guest Service Representative, you'll be the face of our bakery, ensuring every guest has an exceptional experience.What You'll DoProvide top-notch customer service, making every guest feel welcome and valued.Help guests choose the...
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Sales Associate
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Team Member
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Commission Analyst
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Senior Credit Analyst
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IT Systems Analyst
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Senior Commercial Credit Analyst
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Senior Systems Analyst
1 week ago
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Senior Financial Analyst
3 days ago
Morrisville, North Carolina, United States Accentuate Staffing Full timeSenior Financial AnalystAccentuate Staffing is currently recruiting for a Senior Financial Analyst to join an agriculture client in Cary, NC.This role provides a key position on the finance team, acting as a business partner focused on modeling and analytical support.The Senior Financial Analyst will collaborate with sales operations to review gross sales...
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Senior IT Systems Analyst
7 days ago
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Applications Systems Analyst
1 week ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryWe are seeking a highly skilled Applications Systems Analyst to join our team at UNC Health Care. As a key member of our IT department, you will play a critical role in providing technical support and development services for our healthcare applications and interfaces.Key ResponsibilitiesAssist in the selection and evaluation of IT products and...
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Technical Systems Analyst
2 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryWe are seeking a highly skilled Technical Systems Analyst to join our team at UNC Health Care. As a key member of our IT department, you will be responsible for providing technical support and development of applications and interfaces that deliver IT tools and support business functions across the health system.Key ResponsibilitiesAssist other IT...
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Senior IT Systems Analyst
2 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeAbout the RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Systems Analyst. In this role, you will be responsible for providing technical support and development of applications and interfaces that deliver IT tools and support business functions across the health system.Key ResponsibilitiesAssist other IT...
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Lead Financial Analyst
4 weeks ago
Morrisville, North Carolina, United States Affordable Care Full timeCompany OverviewAffordable Care is dedicated to providing exceptional financial services and is currently looking for a Lead Financial Analyst to join our dynamic team, reporting directly to the Senior Accounting Manager.Position SummaryThe Lead Financial Analyst will oversee a variety of financial operations within the organization, focusing on the...
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Senior Credit Analyst
5 days ago
Morrisville, North Carolina, United States Bancorp Bank, The Full timeJob SummaryWe are seeking a highly skilled Senior Credit Analyst to join our team at The Bancorp Bank, N.A. As a key member of our credit analysis team, you will be responsible for performing complex credit analysis and financial reviews of new and existing loan requests.Key ResponsibilitiesAnalyze financial statements to assess credit risk and viability of...
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UX Business Analyst for E-Commerce
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Business Systems Analyst
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