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IT Support Specialist

1 month ago

Elgin, Illinois, United States Collins Full time
Job Title: IT Support Specialist

At Collins, we are committed to building a better world through responsible land and resource stewardship.

We are seeking a skilled IT Support Specialist to join our team in Kane, providing technical support and maintenance for our office and other locations.

Key Responsibilities:
  • Respond to end-user inquiries about systems, applications, and hardware via phone, email, and in-person.
  • Install, diagnose, repair, maintain, and upgrade client technology assets and software.
  • Assist with higher-level IT tasks, such as server or network device installation and documentation creation.
Requirements:
  • Strong telephone and email communication skills.
  • Excellent customer service, phone support, and interpersonal skills.
  • Ability to interact effectively with end-users and external technical support representatives.
  • Proficiency with Microsoft Office 365 Standard.
  • Knowledge of Windows 10 operating system and TCP/IP networking protocol.
Working Conditions:
  • Able to lift up to 50 pounds and use a hand truck.
  • Able to work in tight spaces.
  • Valid driver's license.

Collins is an Equal Opportunity Employer and is committed to providing a safe and inclusive work environment.